The company

Handcrafted world

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We like the art of the hands and the development of dreams, so we commercialize with responsibility the work done by artisans of the world.

The simple and exclusive

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 We fall in love with each piece because it brings the talent and history of each region.

The charm

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You have to show off the art in all its splendor

Return Policy

  

Shipping & Returns


BASIC SHIPPING

Most purchases in the United States. They are sent from our distribution center by UPS to reach the destination of your choice, within 3-7 business days after the order is placed.

Delivery restrictions may apply for selected products. Your shipping options will be listed during payment, but in case of free shipping, there will be no change in the way of shipping and delivery time at the destination, which will be within 3-7 business days after The completion of the order. We cannot cancel or change an order as the processing begins immediately.

SHIPPING RATES

Enjoy free shipping and free returns to all 50 states for most items.


for full US shipping guidelines:


SEE SHIPPING METHODS & COSTS

RETURN POLICY 

If for any reason you are not happy with your purchase, you may return full-price item(s) within 30 days of purchase and SALE item(s) within 14 days of purchase. returned items must be unused, unworn and in good condition with original hangtags and packaging attached.

Please note that we cannot accept returns on items damaged through normal wear and tear. we also cannot accept returns of FINAL-SALE items.


RETURNING BY MAIL (U.S.)

we accept returns of unused, unworn products with original hangtags and packaging attached. returning eligible items by mail is free with our prepaid label. just let us know what you're returning and send it back.

Steps. 

1. Let us know what you are returning, leave us your comments in our email customerservice@authartisans.com or complete the returns section of the original packing slip.

2. Pack your items and the delivery note. Pack them safely, in the original package if possible.

3. Paste the prepaid shipping label to the package.

4. Make sure no other tracking labels are displayed. If you lost your free return label, contact us at customerservice@authartisans.com

5. Send it back.

6. We recommend that you use UPS or insured postal package. Write down the tracking number for your records.

7. Returns of merchandise at full price must be made within 30 days of purchase.

8. Merchandise returns at SALE must be made within 14 days of purchase.

surprise sale and select promotions are considered final sale merchandise and cannot be returned online or in our shops.


RETURNING SALE ITEMS

Returns on sale merchandise must be made within 14 days of purchase. FINAL SALE merchandiseβ€”including merchandise discounted by 50% or more before promo codes are calculatedβ€”cannot be returned. products must be unused, unworn, and in good condition with original hangtags and packaging attached. all original packaging must be intact.


RETURN ONLINE PURCHASES

we accept returns of products purchased online and shipped within the United States only. when returning your purchase within the United States, return shipping to our online store is free if you use the prepaid return label that is attached to your packing slip. we do not accept returns for items shipped outside of the United States. we are unable to support exchanges through our  online store.